Veeco provides solutions for nanoscale applications in the worldwide data storage, high brightness-LED/wireless, semiconductor and scientific research markets. Our Metrology products are used to measure at the microscale and nanoscale, and include atomic force microscopes, scanning probe microscopes and stylus and optical profilers. Our Process Equipment tools help crate nanoscale devices and include ion beam etch and deposition, physical vapor deposition, molecular beam epitaxy, metal organic chemical vapor deposition, precision lapping and dicing technologies.

Veeco’s manufacturing and engineering facilities are located in Arizona, California, Colorado, Minnesota, New Jersey and New York. We service industry-leading customers through our global network of sales and support offices strategically located throughout the United States, Europe, Japan and Asia Pacific.

招聘信息

MAJOR RESPONSIBILITIES

Responsible for delivery of services to assigned customers to ensure that their systems operate at customer’s expected performance level constantly. Performs on-site installation, calibration, repair, preventive maintenance, upgrades and customer training sessions. May work off-hours and on weekend.

SPECIFIC DUTIES

1. Delivers on-site services such as :
   ·Installation and planning (site planning, site inspection, installation)
   ·Problem resolutions, repairs, fixes
   ·Upgrades, perform engineering changes
   ·Preventive maintenance
   ·Conducting customer training
2. Performs timely problem site management such as :
   ·Triggering alert process appropriately to prevent excessive customer anxiety. Proactive communication, including negotiations on alternative solutions, and tracking of activities till problem resolution is complete.
3. Develops an effective working relationship with customer through :
   ·Advising customers on environmental factors such as humidity, power, air conditioning, hardware/software/application upgrades, etc., that my effect the operation of the system.
   · Understanding the current and future operational support needs of the assigned customers. Having close communication with customers to ensure maximum operational reliability of their systems.
4. Be an effective member of the service team through :
   · Submitting timely Weekly Time Sheet and FMR.
   · Proactive communication with the account team/management about customer activities. Updating and communication of customer support plans and requirements.
   ·Creating/maintaining account file and updating customer information timely.
   · Getting feedback on customer satisfaction and acting on concerns by frequent contacts with assigned customers.
5. Improves personal expertise and effectiveness by :
   · Becoming familiar with Veeco Service Support Process and Alert/Escalation System
   · Attending necessary training to increase competency in assigned technology and to increase productivity and professionalism.
   · Practising teamwork within country, region and across disciplines.
6. Develops good work practices in :
   · Completing Weekly Time Sheets and FMR to account for time, expenses, inventory billing, etc.
   · Following all required safety practices, as defined by Veeco and/or the customers’ site safety code.
   · Fully accountable for assigned company assets, including laptop, tools, test equipment, service inventory, etc.
7. Attends all service meetings as assigned.
8. Undertakes any other duties as may be assigned by Service Manager and/or Country Manager.

EDUCATION, EXPERIENCE & SKILLS REQUIRED

• Bachelor Degree in Engineering or Material Science.
• At least 5 years’ field installation and servicing experience.
• Excellent analytical/troubleshooting skills and superior mechanical competence.
• Ability and Willingness to travel frequently out of home base.
• Computer literacy is a must.
• A positive team player.
• Good spoken and written communication skills in English.
• Those with fab/semi vendor experiences would be preferred.
  
  

Veeco offers competitive compensation and a comprehensive benefits package to the successful candidates.
Please e-mail your full resume with a recent photograph as well as current and expected salary indicating the position you are apply forto:
Veeco Instruments (Shanghai) Co., Ltd
Email :hr_cn@veecoasia.com